Support Portal

Welcome
Login

Explaining Seven Senders Events

Seven Senders will retrieve carrier message for you shipments and based on those messages, we will create some events to better represent what is currently happening for the orders and shipments.

You will find below all the possible events that can occur for your orders and shipments.

Order Events

EventDescriptionTriggerMeaningMax occurrence
Order cancelledThe order has been cancelled by the customerCustom logicREALLY BAD1
Order completedThe order has been completed, all shipments have been delivered to the customerCustom logicGOOD1
Order createdThe order has been createdCustom logicNEUTRAL1
Order delayedBased on the historical data and the shipment events, we know that the shipment will arrive after the Promised Delivery DateCustom logicBAD1
Order is being preparedThe warehouse is currently preparing the orderCustom logicGOOD1
Order PaidThe order has been paid by the customerCustom logicGOOD1
Order shippedAll the shipments for the order are ready or have been left the warehouseCustom logicGOOD1
Ordered items are being producedThe ordered items are being produced at the factoryCustom logicGOOD1

Shipment Events

EventDescriptionTriggerMeaning Max occurrence
7S hub scanThe shipment has been scanned at one of our warehousesCustom logic
NEUTRALNo limit
CardedCustomer received a notification card inside his/her inboxCarrier messageGOOD
No limit
Carrier changed
The carrier in charge pf the shipment was changed to improve the delivery performanceCustom logicNEUTRAL No limit
Contact carrierGet in touch with the Last Mile Carrier (LMC) for clarification of further stepsCarrier messageBADNo limit
DelayedThe shipment's delivery is delayedCarrier message or custom logicBAD1
Delivered The shipment has been delivered to the customerCarrier messageGOOD1
Delivered to a drop-off pointThe returned shipment has been dropped off at a parcel stationCarrier messageBAD1
Delivered to a pick_up pointThe shipment was delivered to a pick-up point. The customer has to pick up the shipmentCarrier messageGOOD1
Delivered to a third partyThe shipment was delivered to a third party (e.g. neighbour, relative, etc.)Carrier messageGOOD1
Delivery address changedThe customer requested to be delivered to another addressCarrier messageNEUTRALNo limit
Delivery appointmentAn appointment for the delivery has been defined between the LMC and the customerCarrier message
NEUTRALNo limit
Delivery attempt failedThe carrier attempted to deliver the parcel but failedCarrier messageBADNo limit
Delivery date changed
The customer requested the carrier to change the delivery dateCarrier messageNEUTRALNo limit
Delivery impossibleThe carrier said that it is impossible to deliver the shipmentCarrier messageREALLY BADNo limit
Delivery requested to the carrierThe delivery request has been transmitted to the carrierCarrier messageNEUTRALNo limit
Dropped off at Carrier HubThis event is triggered when your shipments have been dropped off at the carrier hub. This event occurs before the "First Hub Scan" eventCustom logicGOOD1
FDA timeoutFirst Delivery Attempt timeout is created based on value set in Service Level Agreement (SLA) Settings Custom logicBAD1
Fifth delivery attempt failedThe carrier attempted to deliver the parcel a fifth time to the customer but failedCustom logic based on the "delivery attempt failed" eventREALLY BAD
1
Fifth delivery attempt succeededThe carrier attempted to deliver the parcel a fifth time to the customer and succeeded
Custom logic based on the "delivered" eventGOOD1
First delivery attempt failedThe carrier attempted to deliver the parcel to the customer but failedCustom logic based on the "delivery attempt failed" eventREALLY BAD1
First delivery attempt succeededThe carrier attempted to deliver the parcel to the customer and succeededCustom logic based on the "delivered" eventGOOD1
Fourth delivery attempt failedThe carrier attempted to deliver the parcel to the customer but failed
Custom logic based on the "delivery attempt failed" eventREALLY BAD1

Fourth delivery attempt succeeded
The carrier attempted to deliver the parcel a fourth time to the customer and succeededCustom logic based on the "delivered" eventREALLY BAD1
General
There is an issue with the shipment which needs further investigationCarrier messageBADNo limit
Good addressThis event is triggered after the event "Wrong address"  when we receive a new delivery address in Seven SendersCustom logicGOODNo limit
Heavy damageShipment was damaged heavily and is not on the way to customer anymoreCarrier messageREALLY BADNo limit
Hub scanThe shipment has been scanned by the carrierCarrier messageNEUTRALNo limit
InternationalThe shipment has been scanned by the carrierCarrier messageNEUTRALNo limit
Invalid tracking numberSeven Senders can be not retrieve tracking information with this tracking numberCustom logic
REALLY BADNo limit
Light damageShipment was damaged but is till on its way to customerCarrier messageBAD
No limit
Notify recipientThe shipment can not be delivered, an email was sent to the recipientCarrier messageBADNo limit
Out for deliveryThe delivery vehicle is loaded with the shipmentCarrier messageGOODNo limit
Postal return
The shipment has been returned to sender without having reached the customerCarrier message or custom logic based on the SLA settingBAD1
RefusedThe  consignee refused the deliveryCarrier messageREALLY BAD
1
Received from pick-up pointThe customer has received the shipment at the pick-up point Carrier message
GOOD1
Return shipment createdA return shipment for the given order has been createdCustom logicBAD1
Routing problemThe carrier has announced a problem in the delivery of the shipmentCarrier messageBADNo limit
Second delivery attempt failedThe carrier attempted to deliver the parcel a second time to the customer but failedCustom logic based on the "delivery attempt failed" eventREALLY BAD1
Second delivery attempt succeededThe carrier attempted to deliver the parcel a second time to the customer and succeededCustom logic based on the "delivered" eventGOOD1
Shipment createdA shipment for the given order has been createdCustom logicNEUTRAL1
Shipment lostThe shipment has been lost during its way to the customerCarrier messageREALLY BAD1
Third delivery attempt failedThe carrier attempted to deliver the parcel a third time to the customer but failedCustom logic based on the "delivery attempt failed" eventREALLY BAD1
Third delivery attempt succeededThe carrier attempted to deliver the parcel a third time to the customer Custom logic based on the "delivered" even
GOOD1
Tracking updateA new update are been provided by the carrierCarrier messageNEUTRALNo limit
Valid tracking numberThis event is triggered after the event "Invalid tracking" number when we receive tracking information from the carrierCustom logicGOODNo limit
Warehouse pick-upThe carrier has pick-up the shipment at the warehouse
Carrier message or custom logicGOOD1
Wrong addressConsignee address is not correct. Please contact customerCarrier messageREALLY BADNot limit