Support Portal
API Data Integration
API Endpoints
- Getting started the API integration
- 1. Ingest data
- 1.1. Create order
- 1.2. Create shipment
- 1.3. Create and download label
- 1.4. Create Customs Shipment
- 1.5. Create Customs Manifest
- 1.6. Complete order
- 2. Add extra events
- 2.1. Add order states
- 2.2. Add shipment events
- 3. Get tracking events
- New API-Parameters for Northern Ireland Deliveries - POST Labels
Resources
- Service bundles overview
- Authentication
- Available Carriers
- Explaining Statuses and Events
- Carriers providing a tracking code only after the first hub scan
- Create Multi-Shipment labels
- Generating an API Client for Seven Senders API
- Customs - Measurement Unit Codes
- Get information for inspected return/undeliverable customs shipments
- DHL DE credentials: How to create system user for tracking
7S ParcelAI
Shop Integration [phasing-out]
Notifications & Tracking
Tracking Page
Embedded Tracking Widget
Customer Notifications
- Creating Customer Notifications
- Creating Email Design Templates using the Visual Editor
- Creating Email Design Templates using the HTML Editor
- Setting up Sending Logics
- Examples of special events to trigger notifications
- Why are my email notifications not being sent?
- Sending out Zenloop Surveys using Seven Senders Portal Customer Notifications
- Checking If Notifications Have Been Sent
- Reducing your bounce rate
Analytics
Dashboards
Looks
Exploration of Data
- Get to know the new Explore
- Filtering and Limiting Data
- Downloading Data
- Creating Table Calculations
- Creating Analytics Expressions
- Analytics Functions and Operators
- Seven Senders Portal Filter Expressions
- Adding Custom Fields
- Adding Custom Formatting to Numeric Fields
- Keyboard Shortcuts in Analytics
- Impact of Holidays
- Exploring Data
- Return Analytics
Schedule and Share Data ('premium service bundle' only)
- Sharing Data
- Sending Data Now
- Sending Data via Email
- Scheduling Data Deliveries
- Scheduling SFTP Deliveries
- Scheduling Delivery for Amazon S3 Bucket
- Scheduling Deliveries Using Webhooks
- Example Webhook payload in Seven Senders Portal and Scheduling of a Look via Webhook
- Creating Alerts from a Dashboard
Visualization Types
- Progression Charts - Funnel Chart
- Progression Charts - Timeline Chart
- Text and Tables - Single Value Chart
- Text and Tables - Single Record Chart
- Text and Tables - Table Chart
- Maps - Map Regions Chart
- Maps - Map Points Chart
- Cartesian Charts - Column Chart
- Cartesian Charts - Bar Chart
- Cartesian Charts - Scatter Chart
- Cartesian Charts - Line Chart
- Cartesian Charts - Area Chart
- Pie and Donut Charts - Pie Chart
- Pie and Donut Charts - Donut Multiples Chart
- Time Formatting for Charts
- Cartesian Charts - Waterfall Chart
Shipment & Order Status
Parcel Finder & Claims
Looking for Orders and Shipments
Insurance
- How to submit a claim
- The Claim Centre
- The Claims Overview
- Managing Carrier Claim Payments for Non Seven Senders Shipments
- Submission Document Requirements
- Claims FAQ (English)
- Claims FAQ (Deutsch)
- Confirmation of Return Delivery Date
- Coming Soon! Claims Management for Non-Seven Senders Shipments
- Demnächst verfügbar! Claims Management für Nicht-Seven Senders Sendungen
- DOR (Declaration of Recipient) Templates
- Claim Deadlines
- Claims Fristen
- Declaration of Returned Articles