1. Access the User Management Section
Log in to the DHL Post & DHL Business Customer Portal. Navigate to your profile settings, which are typically found by clicking on your name or a user icon in the top right corner. From the dropdown menu, select "Manage users".
2. Start Creating a New User
On the user management page, you'll see a list of existing users. Look for and click the button to "Create new User".
3. Enter Personal Data and Assign Roles
Fill in the new user's personal information, including their first name, last name, and email address (please use team.datahub@sevensenders.com so we received the activation link).
In the "Roles" section, you'll see a list of available permissions. To grant access to the shipment archive, you must assign the appropriate roles.
- Select the role "Track parcel & goods" from the "available" list. This permission is essential for accessing shipment details and history.
Move this role from the "available" column to the "selected" column. You can do this by clicking the right-arrow button (>>).
4. Configure Communication Settings
After entering the user's details and assigning roles, you'll be taken to the "Communication settings" page. Here, you can configure how the new user is informed about their password validity.
You can set up monthly notifications, or notifications one week and one day before the password expires.
You can also enter an email address for a copy of these notifications, if needed.
Make your selections and then click the "Next" button to finalize the user creation.