About

Our Claims Management service is specifically designed for shipments not delivered by Seven Senders. This new offering is set to revolutionise how you handle claims for these shipments, relieving your customer service team from the burden of managing carrier claims and maximising positive outcomes for lost and damaged parcels. Claims Management for Non-Seven Senders Shipments is scheduled to launch by the end of October 2024.

TABLE OF CONTENTS

• What is Claims Management?
• Key Benefits
• How It Works
• Want to Know More?

What is Claims Management?

Our Claims Management service simplifies the process of managing claims for shipments handled by carriers other than Seven Senders. With this new service, you’ll be able to submit and manage all your claims through the Seven Senders Claims Center, making the entire process more efficient and effective.

Key Benefits

1. Effortless Submission: Submit all your claims in less than 2 minutes using the same process you already use for Seven Senders shipments. The consistent submission process across all carriers ensures you no longer have to navigate the complexities of multiple carrier systems and processes—let us handle that for you.
2. Increase Positive Outcomes: Our expert team drives claims toward successful resolutions, maximising positive outcomes by leveraging advanced technology and optimised workflows. We challenge carrier responses when necessary and ensure that your claims are managed professionally and efficiently.
3. Centralised Tracking: The Claims Center and Claims Overview provide real-time updates and a comprehensive view of each claim’s status. Enjoy full visibility and control over all claims, regardless of the carrier or shipment type.
4. Streamlined Operations: Reduce the strain on your customer support team by using our service to handle the complexities of claims management. Your team can focus on core responsibilities while we manage the entire claims process.

How It Works

1. Submit Claims: Submit claims using Parcel Finder or the Claim Center, the same as you do today.
2. We Handle the Process: Our team manages every aspect of the claims process, including communication with carriers and resolution of claims.
3. Track and Update: Use the Claims Center and Claims Overview to get real-time updates and track the progress of your claims.
4. Achieve Better Results: Benefit from increased positive outcomes, including carrier refunds and parcel recovery.

Want to Know More?

If you would like to discuss Claims Management for non-Seven Senders shipments further, please contact us via the in-portal chat on the bottom right of your screen in the Seven Senders Portal.