DKIM and SPF Records

DKIM and SPF records help ensure your emails are recognized as authentic and not automatically marked as spam or bounced. You can read further about these records here: DKIM and SPF

How to setup DKIM and SPF 

1. Validate the email address you want to send from inside the Seven Senders Portal. For more information see setting up sending logics

2. Send a message to either your KAM or via our in app chat requesting the records be created

3. Seven Senders will create the records for the domain(s) you want to send emails from and send them to you.

4. Update the records with your domain provider

   1. 72-hour validation timeline: Once DKIM records are generated your have 72 hours to add them to your DNS. If not, validation fails and the process must be restarted.

   2. SPF record requirements: Ensure the SPF record includes Amazon SES (amazonses.com) to authorize emails sent via SES and prevent rejection. Documentation.

   3. DNS propagation time: DNS changes can take time (usually minutes, sometimes up to 24 hours) to propagate, so validation may not be instant.

5. Seven Senders will provide you with feedback, that the validation was successful or failed.

Please note: DKIM and SPF records are unique to each domain. If you want to send emails from different email addresses but at the same domain, you only need to create the records once but if you want to use different email addresses at different domains you have to create the records for each domain.

Example

• support@sevensenders.com and no-reply@sevensenders.com use the same domain and only require the records to be created once.

• support@sevensenders.com and support@sevensenders.de use different domains and require the records to be created twice, once per domain.