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Examples of special events to trigger notifications

Overview

We offer two dummy events that can trigger notifications: "On the was to distribution center" and "FHS timeout". 

"On the was to distribution center" should be set up in Seven Senders admin panel. The customer can define how many hours after the Planned Pickup date of the shipment the event will be triggered.

"FHS timeout" can be set up in Seven Senders Portal SLA section (Settings - SLAs) as a number of hours after Planned Pickup Date (excluding weekends) after which the event 'FHS timeout' is triggered. If x number of hours after the Planned Pickup date no First Hub Scan (FHS) has taken place, the event is triggered. 

A detailed list of all events and statuses can be found here.

On the way to distribution center

Number of hours after the planned pickup date should be defined in Seven Senders Admin Panel. Please contact your Customer operations manager to set it up.

When the Number of hours is set up, notifications can be configured.

To add notifications to the event "On the way to distribution center" you need to set up email sending logic first. Please use this article to create a new sending logic. 

Please make sure that you have chosen "On the way to distribution center" trigger.

When the logic is set up, it will appear in the list of sending logics. It should be set to active and look like this:

FHS timeout

FHS timeout has to be set up in SLA section of the Settings. Please follow this article to add new SLAs. 

When FHS timeout is set up in SLA section as a Number of hours after Planned pickup date, notifications can be configured.

To add notifications to the event "FHS timeout" you need to set up email sending logic first. Please use this article to create a new sending logic. 

Please make sure that you have chosen "FHS timeout" trigger.

When the logic is set up, it will appear in the list of sending logics. It should be set to active and look like this: