Return Portal allows you to save money and deliver an enhanced customer experience by replacing a label in the box with a branded return portal.
Return portals are available in 14 languages (including the return reasons)
TABLE OF CONTENTS
How does the return portal work
Login
Return portals can be accessed via a link. If deep-linking is enabled, users will be able to access the return portal without any authentication. If not, users must enter their an order ID and email to authenticate they've made an order in your shop.
Confirmation
Once the user has entered their order number and email address they will be asked to confirm that they want to create a return for this order
Download label
Once the user has requested the return and the label has been created, the user will see the confirmation screen, where they will be able to download the label. A confirmation email, also with the label, will be sent as well.
If you want to know how to set up your own return portal please see this article: Creating and editing a Return Portal
How does the return portal pro work
Login
Return portals can be accessed via a link. If deep-linking is enabled, users will be able to access the return portal without any authentication. If not, users must enter their an order ID and email to authenticate they've made an order in your shop.
Confirmation of items to return
Once the user has entered their order number and email address they will be asked to confirm which items they want to return, how many per article (if they ordered more than one) and provide a reason why
Download label
Once the user has requested the return and the label has been created, the user will see the confirmation screen, where they will be able to download the label. A confirmation email, also with the label, will be sent as well.
